Refunds & Returns
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We only replace items if they are defective, damaged or incorrect size. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with details of the fault including photos or why the item needs to be exchanged (incorrect size etc). We will then be in touch with you to arrange the exchange.
We are not required to provide a refund or replacement if you change your mind.
You can receive a refund on an item that does not fit & we do not have in stock the size you require or an item that is faulty & we are unable to replace it due to that item no longer being in stock.
Once your return is received and inspected, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, this may take 5-7 business days depending on your original method of payment.
Late or missing refunds
If after 10 business days of being notified of your refund approval you still have not received your refund, please contact us at email@example.com, so we can look into this for you.
To return your product, you should mail your product to: Gypsies, Tramps & Thieves, PO Box 5417, TORQUAY QLD 4655.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When posting an item back to us, you should consider using trackable postage or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.